Hotel Policies

We invite all our guests to read our hotel policies prior to making any booking.

Hotel Booking Policy

A credit card is required to guarantee your booking. But don’t worry – all details are stored securely and we won’t charge you for cancellations providing they’re made 24 hours before you’re due to arrive. Please be advised that it is our hotel policy to ask for your payment card details again on arrival so that we can guarantee your booking. However, you will be asked to pay for your stay on departure and may pay with a different card if you wish.

Upon check-in you will be asked for your card that you will be intending to pay with for a pre-authorisation of the room rate plus £50 for extras (£100 per night for incidentals on a cash basis).

We accept Visa, Mastercard and American Express.

Hotel Cancellation Policy

There will be no cancellation charge if a booking is cancelled before 3pm, the day prior to your date of arrival. If the booking is cancelled later, or in the case of a no-show, we reserve the right to charge the full amount. For groups of 5-8 rooms we require 7 days’ notice of cancellation and more than 8 rooms we require 14 days’ notice of cancellation.

Check-in & Check-out

Your room will be ready for you from 3 pm on the day you’re due to arrive. Early check-in can be requested but not guaranteed.

Check-out is by 12 noon on your agreed departure date. Late check-out can be requested but not guaranteed.

Reception is staffed 24/7, so you are free to check-in at any time of day. Please let reception know if you will be arriving after 11 pm as the doors may be locked for security reasons.

Private Garden

Our garden is for residents only except for when we have special events. No drinks in the garden are permitted after 9.30pm in order to respect the privacy of guests in the Garden Rooms.

Smoking Policy

We do not permit smoking in the hotel or bedrooms. We do have smoking areas in the garden and courtyard.

Miscellaneous

We do not permit groups in the hotel that will disrupt the peace for our guests.

Each room has a fully stocked minibar and you will find the price list in your room. The minibar is an honesty bar, any items found to be consumed after departure will be charged for.